Vendor Management Analyst I
Do you have a niche for working with reports and ensuring overall success? Look no further, we have an opening within our vendor management team.
As a Vendor Management Analyst within our payment services Team, you will primarily be responsible for administrative tasks in order to ensure successful operations of the business. You will manage SharePoint documents, update inboxes, and oversee projects from cash suppliers, ensuring compliance with code and procedures. The role involves compiling reports for leadership, coordinating with directors on outages, and performing daily/weekly reconciliations of inbox emails. Strong communication, time management, and organizational skills are essential to meet strict deadlines and maintain order in mailboxes and legal letters.
Job responsibilities
- Understanding and partnering with Cash Suppliers to meet contractual deliverables, service levels, and payment & penalties as outlined in the Cash Supplier contracts.
- Developing and managing reporting and compliance scorecards to measure and monitor supplier performance.
- Influencing, driving, and communicating daily, weekly, monthly performance of the ATM and Branch Cash service supplier contractual expectations.
- Partnering with other LOBs (Cash Services, Branch Technology Support, Integrated Monitoring and Control Center, Teller Recon) to identify servicing issues and driving for resolutions.
- Documenting issues, formulating data, interpreting root cause and implementing operating practices for problem resolution
- Developing and keeping Standard Operating Procedures (SOPs) evergreen (internal and external SOPs)
- Escalating issues and emergency services timely and according to contractual (internal and supplier) service level agreements.
Required qualifications, capabilities, and skills
- Requires demonstrated ability influencing peers and third parties
- Must have ability to face a new challenge every day
- Customer relationship experience, a customer first mentality
- Knowledge of continuous improvement
- Team oriented, needs to collaborate inside and outside of the company
- Possess critical thinking skills and able to act & deliver with sense of urgency
- Requires ability to think and drive strategic plans & initiatives
- Advanced level of oral and written communication and presentation skills
- Advanced Microsoft Office Skills; Excel and SharePoint
Preferred qualifications, capabilities, and skills
- Bachelor`s degree
- Experience in multiple disciplines/functions
- Understand business applications and workflows
Work schedule; Monday - Friday 8:00am - 5:00pm
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