Implementation Team Territory Manager
Why Work for WM?
Stability. Growth. People-First Culture.
About the Implementation Team Territory Manager Role
The Support Operations Territory Manager directs a small team of up to 6 employees specifically organized to launch and support new SES operations or provide backfill where needed. Most often the assigned area covers operating units spread nationally. The Territory Manager within Sustainability Services provides support for all SES operations nationally and works directly with the SES Directors to determine needs and prioritize personnel deployment. The Territory Manager is responsible for the set-up and temporary management of new and existing operating units profit and loss, budgeting, day-to-day operations, ISO programs and service execution; oversight and direct management of personnel, third party sourcing, pricing and business development. The Territory Managers primary objectives are to supervise and coordinate employee work and development activities within the respective sites, accurately analyze and report financials, collect customer payment to ensure successful start-up operations or backfill until the sites have the permanent personnel required to service the project, and ensure customer satisfaction.
Position is remote, but individual must reside in the Indianapolis, IN metro area.
What You`ll Do
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Expected travel >75%
- Responsible for implementing the foundational aspects of SES operations (financial, safety, ISO, etc.) at new customer locations as well as determining needed support at existing customer locations.
- Responsible for managing all operational aspects of new customer launches, including all temporary and permanent personnel, until the location has all necessary trained headcount to support the operation.
- Accountable for the development and maintenance of a safety conscious organization within all assigned customer sites. Oversees Project Managers development of a safe work environment that complies with all customer/site regulatory requirements related to health, safety and the environment including operating teams safety training related to performance of duties.
- Responsible for the successful management of customer service issues and assisting in identifying potential contract/service enhancements through regular interaction with customers, operating team and vendors. Prepares related quotes and proposals.
- May be responsible for preparing quotes and proposals related to the purchase of entities that extend the service options for Sustainability Services customers.
- Manages the financial and operating performance of assigned customer sites to ensure profitability and operational goals are achieved. Responsible for profit/loss, receivables, pricing, invoicing, budgeting and related accounting activities for customers and all related reporting. Analyzes current and projected financial position of assigned operating units.
- Responsible for the procedural development, implementation and employee adherence to environmental health and safety and ISO program activities and compliance.
- Accountable for the education and development of the Project Managers and operating team. Ensures personnel training has been completed and properly documented and all applicable WM policies, procedures and programs are implemented as required including any required certifications and training.
- Documents best practices and lessons learned and implements at customer locations
- Manages the programs and people who work to reduce waste volumes, increase operational efficiencies, identifies optimal equipment usage and generates an overall cost savings for customers.
- Ensures the local management team at a customer site conducts routine safety meetings and regular safety/regulatory inspections.
- Establishes relationships and oversees management team working closely with local WM Market Areas and Districts (hauling divisions and landfills) to ensure core services are properly maintained and excellent customer service.
- May occasionally be required to perform labor-intensive activities (e.g., drum collection and bulking).
Supervisory Responsibilities
The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:
- Direct supervision of approximately 4 to 6 full-time project management level employees, and
- Indirect supervision of approximately 5 to 40 full-time operations (non-management) level employees.
What Does it Take to be an Implementation Team Territory Manager/Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
Must live & work in the U.S.
Education and Experience
- Education: Bachelor`s Degree (accredited) in Environmental Sciences, Accounting, Business or related field, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
- Experience: Seven (7) years of relevant work experience in project/business work within the environmental or industrial services industry (in addition to education requirement).
Certificates, Licenses, Registrations or Other Requirements
- RCRA and DOT regulatory compliance experience required
- OSHA 24-Hour HAZWOPER Certification required
- TWIC Card strongly preferred, or ability to obtain once hired
- Valid Drivers License
Other Knowledge, Skills or Abilities Required
- An entrepreneurial skill set is highly valued with the ability to creatively achieve stretch goals and provide new services and value to existing customers.
- Profit and loss (budgeting)
- Project management
- Customer service and vendor management
- Management and team building skills
- Creative problem solving and innovative thinker
- Effective and concise communication
- Adept decision making
- Strategic thinking, strong leadership and relationship building skills
- Strong business acumen and financial knowledge
- Self-motivated and directed with a keen sense of urgency to deliver results
- Customer-focused
Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
- Required to exert physical effort in handling up to 30 pounds part of the work day;
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) part of the work day;
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements part of the work day;
- Normal setting for this job is: indoor and outdoor with frequent visits to sites.
- Travel is required to operating sites on a frequent and regular basis. Must be able to work varied and extended hours and be accessible 24/7 to support a business that operates 365 days a year, 24 hours a day.
The expected base pay range for this position across the U.S. is $93,700 - $139,955. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. This position is also bonus eligible of 25%.
Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Pension, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
If this sounds like the opportunity that you have been looking for, please click "Apply.
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