Principal Cloud Engagement Manager
Oracle is changing the cloud industry and has built the most modern, performance focused, and resilient cloud offering in the market today. We seek your cloud expertise to deliver a game changing cloud experience to our customers. You will be responsible for engaging directly with the strategic customers and internal Oracle teams on Incident Management, Problem Management, Change Management, Reporting, Business Reviews, and other Support and Technical Operations related activities.
You should have a demonstrated ability to think strategically about business, create technical definition around customer objectives in complex situations, develop solution strategies, motivate and mobilize resources, and deliver results.
If you are a change agent who can dream big and inspire customers – we want to meet you!
Qualifications
- More than 7 years of professional Information Systems support and technical operations experience required, preferably in global and diverse organizations (Japanese business-level language skill is a plus).
- Develop and manage the Oracle Support relationship with designated strategic accounts throughout the engagement and to maximize the customers’ use of Support Services, drive high degree of satisfaction.
- Basic understanding of Cloud Technology and Microservices
- Engage directly with the customer and internal Oracle teams on Incident Management, Problem Management, Change Management, Reporting, Business Reviews, and other Support and Technical Operations related activities.
- Align and drive OCI teams to ensure full contractual compliance on processes, policies, SLA/SLOs, etc.
- Represent the customer as a single point of contact within Oracle.
- Manage the support and operations engagement as defined by the customer requirements
- Develop and maintain relationships with senior management across lines of business and third parties
- Plan and deploy Support and Operational activities to ensure effective migration and service delivery
- Advise the account on effective and efficient ways to use Oracle support services
- Native / Bilingual, or Professional Proficiency in English & Japanese
Career Level - IC4
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