oracle - Kansas City, MO, United States | 2024-12-17 04:44:44

• Perform more complex troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally
• Perform more complex troubleshooting investigations via back-end methods by capturing log files, querying tables, updating database fields, and updating/cycling servers
• Prioritize the work of self and others based on severity and urgency and balancing client and business needs in complex situations
• Collaborate across teams and organization to ensure complex issues are addressed by the appropriate individuals
• Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation
• Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution.
• Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed.
• Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments.
• Provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates` development.
• Identify the right talent to achieve the desired results. Promote and build a diverse and cohesive team to accomplish objectives and align associates` skills to fill gaps.

Career Level - IC1

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