dp-world - Basel, Switzerland | 2024-08-15 18:34:12

The Global Manager Systems and Training FF serves as the Global Cargoes Runner Super User, coordinating and managing all CR2 development requirements and training globally. This role liaises with Global IT, collecting and defining system requirements for consideration and development, and is involved in global operational IT initiatives.

Process Compliance

• Support Compliance: Ensure compliance with all CR2 standard processes globally. Conduct audits of CR2 standards as required and collaborate with Regional Super Users to correct issues and ensure system usage aligns with global standards.
• System Improvements
• Issue Communication: Communicate system functionality issues and recommend enhancements to the Global VP Operations Excellence and IT leadership.
• Implementation Support: Aid in the implementation of system improvements through release management, training, communication, and tracking compliance with newly introduced processes.
• Global Initiatives: Support global operations initiatives as the Global CR2 Super User.

Implementation

• UAT Efficiency: Ensure the User Acceptance Testing (UAT) process is conducted efficiently and effectively.
• Training Tasks: Collaborate with the Regional Super User organization to ensure all training-related tasks are completed and resources allocated.

Training

• Program Management: Oversee the CR2 training program for the regions, conduct Train the Trainer sessions, and ensure all new and existing users are adequately trained.
• Outcome Reporting: Report training outcomes to the Global Learning & Training Team.
• Training Needs: Identify major training needs based on reports or feedback and ensure corrective actions are executed.
• Skill Development: Ensure continuous development of training and presentation skills for Regional Super Users.
• Documentation Creation: Lead the creation of standard documentation, e-learning modules, and learning objectives.
• Operations Training Representation: Represent Operations training with Group Learning & Development, ensuring CR2 training activities align with global standards and are coordinated within regional training plans.

Collaboration

• Cross-Functional Collaboration: Work with global, regional, and cross-functional teams to ensure consistent processes and standards.
• Stakeholder Engagement: Engage with stakeholders to gather input and feedback for system and training enhancements.
• Ambassador Role: Promote and demonstrate positive behaviours in harmony with DP World’s principles, values, and culture. Ensure the highest level of safety in all activities and follow DP World’s Code of Conduct and Ethics policies.
• Additional Duties: Perform other related duties as assigned.

Key Deliverables:

• System requirements process including BRD documentation
• UAT and Training Plans
• Training tools and concepts

 

Communication and Working Relationships:

Internal: Air and Ocean freight product and operations, regional super users, tech team

External: Customers, Vendors, Application and System providers

 

Qualification, Experience and Skills:

• Master`s degree in Logistics, Supply Chain Management, or a related field.
• Proven experience in system development and trainining in the logistics industry.
• Strong organizational skills (prioritize, plan, assign and control).
• Good knowledge of market leading TMS systems, and supply chain visibility applicatoins.
• Project management skills with the ability to plan, execute, and monitor projects
• Strong understanding of air and ocean freight operations and regulations.
• Goal and team driven, good motivator and facilitator to ensure that set targets are achieved.
• Exceptional communication and leadership abilities.

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