hertz - Oklahoma City, OK, United States | 2024-08-12 23:11:21

The Account Representative will work as a direct representative and liaison for Hertz Rental Car. This role will act as the facilitator and single point of contact between Hertz and the insurance/fleet company. The Account Representative’s main responsibly will be account management along with increasing revenue and market share. 

We expect the starting salary to be around $18.50 per hour

 

What You’ll Do:

• Develop a thorough knowledge of rental and insurance/fleet operating systems 
• Responsible for supporting insurance adjusters using critical thinking 
• Improve training skills through regular new hire class trainings with adjusters 
• Be part of a diverse team whose focus is providing premier service to both internal and external customers 
• Develop, promote, and monitor referral / promotional contests aimed at encouraging adjusters to send more referrals to Hertz 
• Regularly distribute Hertz marketing items to claims adjusters 
• Develop and sponsor insurance company marketing events 
• Learn to develop and implement processes to streamline tasks and find efficiencies
• Correspond with senior leadership team within the client’s organization 

 

What We’re Looking For:

• HLE experience
• Experience with frequently used Hertz systems
• Passion for customer service 
• Well-developed communications skills 
• Excellent organizational skills
• Demonstrated ability to work effectively and independently
• Must possess management-level decision making skills
• Proficient in Microsoft Office (including Excel, PowerPoint, Word)
• Critical Thinker
• Solution oriented; using both analytics and service skill set
• Bachelor’s degree, preferred, but not required 
• Ability to collaborate with internal and external stakeholders across multiple functions and locations
• Ability to influence
• Flexible and adaptable; ability to work effectively in ambiguous situations 
• Excellent verbal and written communication skills  
• Results driven, ability to make decisions and help solve problems
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and leverage critical thinking and decision-making skills.
• Excellent organization, time management, delegation, and prioritization skills.

 

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz Rental   
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

 

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