Billing & Sales Support Specialist
Who We Are:
Amplifon was founded on a simple idea: we believe that everyone deserves to hear well and live happy. We are the global leader in the hearing care retail industry and the parent company of Miracle-Ear. Since 1948, we have been connecting people and resources to improve the lives of over 50 million people with hearing loss.
Fast forward to 2024; we are now the global leader in the hearing retail market. And because of that, we would love for people with diverse backgrounds to join our Amplifon Hearing Health Care (AHHC) team. Our culture is built on compassion, empathy, continual development and diversity, equity, and
inclusion. We provide a space for growth and success, and our people love it.
What You’ll Be Doing:
As a Billing & Sales Support Specialist, you will be responsible for:
• Direct and indirect follow-up on potential sales daily by reviewing dashboard and system queues, as well as on outstanding self-pay account receivables
• Using communication forms such as call, email, text, and others to identify the validity and potential of open orders and purchases
• Educating hearing healthcare providers and members on hearing aid processes
• Direct and indirect follow-up on potential sales daily by reviewing dashboard and system queues
• Promoting urgency through a solutions-based approach, identifying challenges with providers and providing targeted value around how Amplifon can help
• Building credibility and trust with internal and external stakeholders
Qualifications:
• High School Diploma required
• A minimum of 2 years call center, medical, insurance, collections experience preferred
• Excellent verbal and written communication skills
• Experience with data entry and 10-key
• Decision-making, problem resolution, and creative thinking skills
• Ability to prioritize, work independently, multitask and work with shifting priorities
• Proficiency with Microsoft Office Suite, including intermediate skills with Microsoft Excel
What We Offer:
• Excellent Compensation & Benefits
• 401(k) Matching
• Comprehensive Health Insurance (Medical, Dental, and Vision)
• International business exposure
Diversity, Equity, and Inclusion:
Amplifon is committed to providing an equitable workforce environment through our diverse and inclusive initiatives. Together, we continue to build an inclusive culture that encourages, supports, and celebrates diversity. At Amplifon, we provide a space where employees feel empowered to bring their authentic selves to work every day. Connections matter and we see storytelling, as a way, to bring people together, creating an open dialogue to foster change, acceptance, and understanding. We are dedicated to building an environment that nurtures individuals to be bold, think differently, and stand out from the crowd. Each of us plays a role in creating a safe and inclusive environment to establish a workplace culture of various backgrounds, perspectives, and skillsets. Representation matters, but more importantly, creating measurable change as we continue to help our customers rediscover the gift of sound.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
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