Housing Management Officer (Factoring Team)
Proposed Interview Date: Week commencing 16 September 2024
Closing Date: Sunday 01 September 2024
Contract Type: Permanent
Salary: FC6 £28,251.00 - £31,179.34
Working Pattern: 21.6 hours per week
Location: Fife Wide
Supporting Statement
As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement.
Please consider and demonstrate the following when completing your Supporting Statement:
Job Details
- The Housing Management Officer will work in the Housing Services Factoring Team, working throughout Fife.
- The main task is to arrange repairs and maintenance in mixed tenure blocks for the communal areas and consult with owners on the works.
- The candidate will carry out annual block surveys to determine repairs and maintenance, as well as reacting to emergency and routine repairs when they are reported.
- The candidate will work with partner services to raise accurate works orders to maximise first time fix and minimise the need for orders to be varied.
- Respond quickly to emergency and urgent maintenance queries to safeguard customers and the property.
- This includes fully completing and recording work accurately and within agreed timescales.
- Liaise effectively with contractors and developers and work in collaboration with other colleagues and teams to successfully manage and resolve repairs-based issues.
- Responsible for ensuring high quality private sector housing services through the implementation of legislative standards, Council policies, processes, and self-developed solutions.
- As Housing Management Officer, you will be required to deliver high quality customer care and advice, supporting private owners, landlords, tenants, and other stakeholders.
Good housing impacts on so many aspects of our daily lives. As well as being a basic human right, it also encourages a sense of community, helps economies to thrive and creates an environment which people want to protect.
We need you to help us meet our aim to provide everyone with access to good quality, affordable decent housing that meets their needs and aspirations. We want to improve the quality of life for people across Fife and we work with many different organisations, including tenant’s groups, to try to make that happen.
The Person
The post holder will be responsible for liaising and communicating effectively at all levels internally and externally in relation to mutual repairs.
You will be working within local communities to provide customers and partners with information, advice, guidance, and support in relation to private housing issues to meet performance targets and ensure the delivery of excellent housing services.
Before confirming appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.
Essential criteria for the post include:
- Educated to SCQF level 5 which includes National 5 or SVQ level 2 in Housing or equivalent or Standard Grades at Credit level or equivalent
- Ability to deliver housing services through field-based working Fife wide.
- Experience of assessing and appraising complex information, problems, or situations
- Negotiation skills
- Time management skills
- Knowledge of housing policy and practices, housing advice and housing standards
- The candidate should have a knowledge of housing and legislation around factoring and shared repairs.
- Customer care skills and experience of assertive case management
- Experience of partnership working in Council / private sector housing improvement
- Budget management and communication and organisational skills
- Able to provide a regular and effective service.
- Ability to work with minimum supervision.
- Ability to prioritise workloads, analyse and resolve problems.
- Ability to work alone to meet strict deadlines.
- Ability to communicate at all levels, both verbal and written.
- Ability to work as part of a team.
- Able to travel throughout Fife.
- The ability to deliver quality customer service and work well under pressure.
Further Information
- Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
- How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
- Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services.
- Directorate Information - Council Department information
- Social Media - Search for more `Fife Council Jobs` on Facebook or follow us on Twitter @FCJobsOfficial.
For further information please contact [email protected] or [email protected]
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