Business Process Analyst 2
This position supports the Global Support Shared Services Global Industry Units (GIU) by identifying areas for improvement, maintaining quality standards, and improving the customer experience through the monitoring and evaluation of customer contacts (service requests) via phone call monitoring or chat and service request audits. This position measures performance in handling customer contacts by measuring both the quality and accuracy of information provided, adherence to outlined standard operating procedures & policies, and customer service handling. Along with measuring performance, this position also provides targeted feedback for associate coaching and development to Managers. This position identifies areas for quality performance improvement, individual training needs, trends in quality information, and group training requirements directly affecting customer service and satisfaction levels.
Business Process Analyst 2 peluang pekerjaan 2025, Business Process Analyst 2 Pekerjaan 2025, Business Process Analyst 2 pembukaan kerja 2025, Business Process Analyst 2 kekosongan jawatan 2025, Business Process Analyst 2 deskripsi pekerjaan 2025, Business Process Analyst 2 senarai pekerjaan 2025 Oracle peluang pekerjaan 2025, Oracle Pekerjaan 2025, Oracle pembukaan kerja 2025, Oracle kekosongan jawatan 2025, Oracle deskripsi pekerjaan 2025, Oracle senarai pekerjaan 2025 Orlando, FL, United States peluang pekerjaan 2025, Orlando, FL, United States Pekerjaan 2025, Orlando, FL, United States pembukaan kerja 2025, Orlando, FL, United States kekosongan jawatan 2025, Orlando, FL, United States deskripsi pekerjaan 2025, Orlando, FL, United States senarai pekerjaan 2025, Malaysia Perkhidmatan Pos Pekerjaan 2025, Malaysia Perkhidmatan Pos peluang pekerjaan 2025, Malaysia Perkhidmatan Pos pembukaan kerja 2025, Malaysia Perkhidmatan Pos kekosongan jawatan 2025, Malaysia Perkhidmatan Pos deskripsi pekerjaan 2025, Malaysia Perkhidmatan Pos senarai pekerjaan 2025
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