Administrator IT LAN and Telephony Operations
Emerson’s 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as an Administrator, IT LAN and Telephony, you will be supporting, deploying, and expanding the LAN and telephony strategy, with the main operational responsibilities in an ITIL-inspired organization.
In this capacity, you will manage and monitor the globally installed LAN and telephony base, which includes resolving operational incidents, fulfilling customer requests, and performing approved changes and maintenance on the LAN and telephony infrastructure assets. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines! All roles are currently in a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.
In This Role, Your Responsibilities Will Be:
- To ensure that the LAN and Telephony Monitoring Service is fully operational, updated, and contributes to its ongoing improvement by providing feedback to the monitoring service owner.
- To provide Tier II and III level support for in-scope Emerson sites’ LAN and telephony infrastructure.
- To ensure LAN and telephony equipment, central LAN and telephony tools, and any relevant configurations are properly backed up to allow restoration.
- To prepare and submit Root Cause Analysis reports for severity 1 and 2 incidents.
- To ensure proper escalation of LAN and Tel-related IT Service Desk tickets and retain ownership of tickets until resolution or hand-off to the appropriate support team.
- To create and document LAN and telephony configurations, Bill of Materials, and topologies for new and existing Emerson sites in partnership with Provisioning and Service Engineering
Who You Are:
You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You can proficiently communicate ideas and influence both internal and external customers. You`re interpersonally savvy and able to collaborate and efficiently work with people at any level.
For This Role, You Will Need:
- Cisco Certified Network Administrator (CCNA) certification or equivalent experience in TCP/IP, layers, switching, basic routing, 802.1x, QoS, Cisco Voice or Collaboration, Digital and SIP Trunks, CUCM, Unity, and Cisco Collaboration Endpoints.
- Microsoft Windows (server/client) and Office basic administration skills
- Experience working with LAN and VoIP monitoring tools.
- Experience with service desk ticketing systems.
- Able to manage the challenge of daily remote communications through multiple tools (instant messaging, email, phone, and project management interface).
Preferred Qualifications that Set You Apart:
- Experience and background in Microsoft Teams telephony are a plus.
- Experience in an ITIL-inspired organization or ITIL certification is a plus.
Our Offer to You:
Make a difference with the work you do.
By joining Emerson, you`ll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.
At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.
Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let`s take the leap and experience a fulfilling career with us. Let`s Go!
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