Project Coordinator - Hotels
We’re hiring an intermediate Project Coordinator to oversee the quality delivery of concurrent Oracle Hospitality consulting engagements
Duties & Responsibilities
Management of concurrent consulting engagement projects
Coordination of the installation, configuration, training, transitioning, and support of Oracle Hospitality products, ensuring the use of the latest Oracle installation, configuration, and training standards and procedures, to the agreed project scope/deliverables, timeline and with quality outcomes
Contributing to and meeting regional revenue targets, with a focus on delivery lead time reduction and obtaining positive customer referencability
Management of the relationship with stakeholders during the consulting engagements
Validation and management of consulting engagement scope, verification of order documentation, customer credit status, and updating of Oracle internal reporting tools including project status, forecasting, internal financial and status reporting, and checklist tools
Preparation, collation, communication (written and verbal, in conjunction with identified customer stakeholders) and appropriate storing of project or program plans and schedules, meeting minutes, milestone progress reports, project status reports, risks and issue management logs, scope change documentation, other project deliverables, and other project files
Scheduling of and leading project meetings related to consulting engagements
Scheduling of project resources with suitable skillsets
Timely and accurate verification of timecards and expenses reports related to consulting engagements and subsequent production of timely and accurate consulting engagement invoicing
Oversee and manage escalation of Service Requests in MOS, Oracle Service Cloud tickets and enhancement requests
Oversee, resolve, and manage escalation of project risks and issues, including risks and issues escalated from project resources and other stakeholders
Remain current and familiar with Oracle product new releases and new features
Undertake other activities in support of in-region and Project Management Office initiatives
Necessities
Able to work remotely from home or from the base office
Willing to work overtime, overnight, weekends and public holidays as requested
Commitment to adhere to company standards, policies, and procedures
Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members and other related vendors
Willing to work with a wide variety of cultures and backgrounds
Currently hold a valid passport
Knowledge and Skills – Fundamentals
More than two years’ experience installing/configuring/supporting Property Management Systems software products OR more than two years’ experience in Hospitality I.T. position or similar OR more than two years’ hospitality management experience working with Oracle Hospitality product/s OR more than two years’ experience in I.T. project coordination
Tertiary qualification Information Systems or similar, Hospitality, Business, or Event Management field
Knowledge of project procedures
Professional written and spoken English (and any applicable local language, e.g., Chinese/Thai/Korean)
Experience with Microsoft Office suite of products in particular, Outlook, Excel, Word, and PowerPoint
Knowledge and Skills – Desirable
Project management certification, especially PMI Project Management Professional (PMP)
Knowledge of broader hotel operating procedures (events management, housekeeping, or Finance)
Previous experience in supporting hospitality software products
Knowledge of other similar PMS systems
Basic working knowledge of Networks, PC’s, and related peripherals
Familiarity with Windows Server, Oracle databases, SQL, and remote connectivity Applications
Experience with Microsoft Project
Experience with Zoom Meetings or similar video conferencing software
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