Technical Support Services – IT Support Specialist
About the Role
DP World in the UK is at the heart of Britain’s trading future, providing the right trading infrastructure, smart logistical solutions, and the benefits of freeport status to our customers.
We are currently recruiting in our Technical Support Services Team for an IT Support Engineer. Our successful candidate will primarily focus on maintaining our security patching processes. However, they will also provide support for day-to-day activities, new business launches and project activities, as well as dealing with product lifecycle refresh and deployment across the business.
At DP World we operate across various European locations to support in excess of 250 sites with a focus on the full range of standard hardware and software across the business. The Teams primary objective is to ensure maximum value is obtained from our application and hardware estate, whilst also ensuring the team are being proactive in looking at emerging technologies and applications.
The role requires a high level of technical ability and a particular focus on maintaining our security patching processes to ensure a consistent level of service across the business. You will be expected to take ownership of client rollouts, proactive patch maintenance and provide regular reports to the business to ensure the highest levels of audit compliance.
Location: Remote working in the UK, with 40% need to travel to surrounding sites and Europe, expected to reduce to 25% after the first year
Hours: Monday – Friday 40 hours per week + Paid on call rota
Contract: Permanent
Closing Date: 13 August 2024
How you will contribute
Maintain and inform:
- Proactively monitor the security position of DP World assets
- Provide concise and accurate regular reporting on patch levels, operating system versions and third party software updates
- Maintain awareness of current threats and vulnerabilities and highlight potential areas for improvement
Support
- Carry out work and implement standards as established by the System and Network Engineering Teams in regard to planning and supporting the plants in the areas of Desktop, WAN, LAN , Servers, and Disaster Recovery
- Provide second level diagnostic support along with the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers
Projects and Launches
- Provides onsite support for new site launches when required
- Provides onsite support for server / network refreshes
- Supports other projects as required
- Provide resources and individual support to project teams for critical DP World group projects
- Site level standards and interaction
- Clearly communicate requirements across the team on expectations around site level standards ensuring compliance and reporting issues so they can be tracked and resolved.
- Builds and maintains relationships with stakeholders at all levels, communicating IT activities and issues happening at their site, respecting local customs and governance.
What you will bring
QUALIFICATIONS
- A combination of equivalent professional training and certifications combined with a minimum of three years related work experience in a position(s) with increasing responsibility and supervisory duties.
- Highly familiar with IT Hardware, operating systems, identity access management and IT security gateways and protocols.
- Have awareness of infrastructure technologies; Azure, Virtualisation, Office 365, Windows Server, Active Directory, Web Forwarding Proxying.
- Highly organised and able to set priorities. Requires the ability to manage multiple, complex projects and engage team members on a technical level.
- Experience of working with systems management tools such as SCCM & Tanium is desirable, but not essential
- Ability to deliver projects on time on budget.
- Soft skills include relationship and team building, conflict resolution, mentoring, and ability to communicate effectively to other teams, peers, and other organizations.
EXPERIENCE
- Able to work with and motivate team members in an international virtual working environment
- Demonstratable experience in the delivery of technical concepts
- Solid attention to detail and the ability to create and document process and procedures
- Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community.
- The ability to work within a very demanding environment and handling stress in a positive manner.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.
What`s more, we`re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW
TO CHANGE WHAT`S POSSIBLE FOR EVERYONE
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
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