jpmorgan-chase-%26-co. - Tampa, FL, United States | 2024-07-29 23:52:06

Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in the Corporate Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identifies issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience in automation using JMeter, TestNG and Cucumber frameworks with Selenium Web Driver and Web services testing
• Skilled in Quality Assurance Tools, Automation tools to perform application functional and Quality Testing
• Experience in identifying and implementing areas for improving efficiency, shortening of test cycles, and automation of test scripts
• Experience identifying issues for escalation and communication, and provide solutions/demos to the business and technology stakeholders
• Able to initiate and complete test escape and root cause analysis, testing lessons learned, recommends future process improvements and defect prevention
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud

 

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