To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by department.
 

• International BPO & KPO Email & Chat experience is a must for experienced candidates 
• Knowledge of MS office and know how about the basic function of MS office 
• Improvise on daily processing efficiency and accuracy. • Cultivates and maintains working relationships with team members 
• Pro-active and zeal to outperform 
• Communication- Should be able to comprehend well (written and verbal) 
• Hardworking, flexible and Pro-active 
• Willingness to work in any business shift – Fixed and rotational, Day or Night shifts hours

III. Qualifications
 

• The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education/Experience
 

• Education: B.Com, M.com or equivalent degree(accredited), or in lieu of degree, High School Diploma or GED (accredited), and four (4) years of relevant work experience
• Experience: 6 months-3 years of work experience in International BPO/KPO

B. Other Knowledge, Skills or Abilities Required

Language Ability: 
 

• Ability to read and interpret documents such as departmental reporting, e-mail & vendor correspondence.

Math Ability: 
 

• Ability to calculate figures and amounts such as discounts, interest, proportions and percentages.

Reasoning Ability: 
 

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: 
 

• To perform this job successfully, an individual should have knowledge of accounting software, database software, M.S. Outlook, M.S. Word, MS Excel and M.S. PowerPoint.

Special Skills: 
 

• Problem solving skills, team handling ability, verbal and written communication should be good.

Pace: 
 

• The pace should be considered fast. To meet our vendors expectations we work in a very urgent environment.

Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
 

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day;
• Required to exert physical effort in handling objects less than 30 pounds occasionally;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is an office setting.