oracle - Pleasanton, CA, United States | 2024-07-23 22:52:09

As the adoption of our ORC product and its associated SKUs—such as Talent Network, Booster, HCM Communicate, and others—continues to grow at an accelerated pace, we are seeking a dynamic and customer-focused engineer to join our team. This role is pivotal in ensuring seamless onboarding and swift issue resolution for our esteemed customers as well as hands-on development. You will be part of a highly agile development team and also act as a critical liaison among our development team, support team, and customers, contributing to the continuous improvement and success of our product suite.

Key Responsibilities:

• Customer Onboarding: Facilitate the smooth and efficient onboarding of customers to our ORC product and related SKUs, ensuring they have a comprehensive understanding of the functionalities and benefits.
• Issue Resolution: Provide prompt and effective solutions to customer issues, coordinating with the support and development teams to address and resolve bugs, technical challenges, and enhancement requests. 
• Cross-Functional Collaboration: Serve as a bridge between the development team, support team, and customers, ensuring clear communication and alignment on product updates, issue resolution, and customer feedback.
• Product Expertise: Develop and maintain an in-depth knowledge of our ORC product and associated SKUs, staying current with new features, enhancements, and industry trends to better serve our customers.
• Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices for onboarding and customer support, enhancing overall customer satisfaction and product adoption.

Qualifications:

• Proven experience in customer onboarding, technology stack, or a related role within the tech industry.  
• Strong problem-solving skills and the ability to handle complex technical issues with efficiency and professionalism. 
• Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with customers and cross-functional teams. 
• Strong technical expertise in Java programming, JavaScript frameworks, HTML, XML, and REST web services. 
• A proactive and customer-centric mindset, dedicated to delivering exceptional service and support.                 Exposure to AI/ML is desirable.                                                                                                                               Familiarity with the healthcare domain is desirable. 
• Familiarity with ORC products and related SKUs (Talent Network, Booster, HCM Communicate) is highly desirable.

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