Service Manager
In this Role, Your Responsibilities Will Be:
- Maintain a positive attitude while leading a team efficiently and productively.
- Oversee and guide all activities of the Service team.
- Collaborate with other functions.
- Ensure the team follows best practices and maintains service level agreements.
- Monitor department issues and customer complaints.
- Develop problem management and service improvement plans.
- Cultivate safety cultures and provide proper safety training.
- Maintain strategic plans through business analysis.
- Improve customer/business relationship management
Who You Are:
A service manager is responsible for defining the final services by managing service level agreements and ensuring services meet the business needs. You manages the technical service department team members, measure and analyze work performances, and propose improvements to processes, including customer service interaction (complaints and requests).
- You have an in-depth understating of how business works.
- You maintain frequent interactions with a board stakeholder network and take a proactive approach.
- You develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- You find common ground and drive to consensus, ensuring that all feel heard.
- You set priorities and analyze multiple and diverse sources of information to define problems accurately before moving to solutions.
For This Role, You Will Need:
- Degree in Engineering or other related fields
- Over 5-10 years of service experience in technical/industrial environment
- Excellent collaboration skills with a wide variety of people
- Good communication skills in both Korean and English
- Good interpersonal skills
- Lead strategic thinking and develop business analysis
- Broad technical understanding and service-level management
- Prioritization & Time management
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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